Cards may be purchased at select retail locations, if available, or at www.dominos.com. If you purchase a Card at www.dominos.com, the Card will be mailed to you via U.S. mail to the address provided at time of purchase.
Each Card has a maximum Available Funds limit of $100.00. We suggest that you write down the Card number and the customer service number on a separate piece of paper, and print, if necessary, and retain the receipt for the Card. Lost, stolen, or destroyed cards will only be replaced if there is a balance on the card and proof of purchase is provided. Please see the section below entitled "Refunds and Replacements" for complete details.
To use the Card at a participating Domino's Pizza store, simply identify the card number to the customer service representative while ordering for delivery, or for carry out purchases, present the Card at the time of placing your order. Note: You may be required to provide the actual Card at time of delivery. You can locate a participating Domino's Pizza store by calling 1-800-DOMINOS or visiting www.dominos.com. You may wish to retain your receipts as a record of the transaction. The Card can be used to pay the full amount of the merchandise, delivery, and applicable taxes, so long as the Available Funds on the Card is sufficient. The Card cannot be used to purchase gift cards. The Available Funds cannot be redeemed for cash, unless required by law. If you want to make a purchase for an amount greater than the Available Funds on the Card, you may use the Available Funds on your Card to pay part of the total purchase cost and then pay the remaining balance of the purchase cost with another form of payment accepted by the Domino's Pizza store. Some Domino's Pizza stores may only be able to allow a split tender transaction (i.e., use of two forms of payment) if the second form of payment is cash, credit card or check. If you plan to use another form of payment to pay for a part of the total purchase cost, please check the specific Domino's Pizza store's policy prior to initiating the transaction. You agree:
You should keep track of the amount of Available Funds on the Card issued. To obtain the current Available Funds amount, you may call the toll free number on the back of the Card or check your account at www.dominos.com (if available). Your Available Funds will reflect all transactions that have been posted to our system. To reach Customer Service for the Card, please call 877-250-2278. If you have a question or a problem about a transaction posted to your Card (for example, a transaction that appears to be a duplicate transaction), you must notify us via email through the "Contact Us" link on www.dominos.com, immediately, but no later than sixty (60) days from the date of the transaction. You must include your Card number, the date and dollar amount of the error, and describe the error and explain as clearly as you can why you believe there is an error. We will investigate and will notify you of the results of our investigation within sixty (60) business days.
If your Card is lost, stolen, or used improperly, contact us immediately. You will be asked to provide us with the Card number, authorization code and date of purchase. We cannot provide a refund if you do not have your Card number, authorization code and date of purchase. If our records show that there are still Available Funds remaining on the Card, we will cancel the Card and refund such Available Fund amount to you. PLEASE SAFEGUARD YOUR CARD SECURELY AND TELL US IMMEDIATELY IF THE CARD IS LOST OR STOLEN. UNFORTUNATELY, NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR LOST/STOLEN CARD BEFORE YOU NOTIFY US.
If you wish to return any product purchased with the Card, you will be subject to the particular Domino's Pizza store's return policies and may be issued cash refund or store credit or the return of Available Funds to the Card.
It is your responsibility to keep track of your purchases using the Card. You may also contact us for information on the amount of Available Funds on the Card (see "Information About Available Funds" above). If you attempt to use the Card when there are insufficient Available Funds for the transaction in question, the transaction in most instances will be declined. However, if due to a systems malfunction or for any reason whatsoever, a transaction occurs despite insufficient Available Funds on the Card (creating a "negative" amount, referred to herein as a "Shortage"), you agree to reimburse us, immediately upon request, for the amount of the Shortage. In addition, we reserve the right to charge you a Shortage fee of no less than $25.00 per transaction, or the maximum service charge permitted by law.
From time to time the Card service may be inoperative, and when this happens, you may be unable to use your Card or obtain information about Available Funds on your Card. Please notify us if you have any problems using your Card. You agree that Domino's Pizza is not responsible for any interruption of service.
Domino's Pizza is not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased by you with your Card at Domino's Pizza stores not owned and operated by Domino's Pizza. Domino's Pizza franchisees are independent and separate businesses, not owned or operated by Domino's Pizza. The policies and practices of franchisees may vary according to their business practices and the state laws by which they are bound.
Domino's Pizza will not be liable for the failure of any establishment to honor the Card.
We may change the terms of or add new terms to these terms and conditions at any time, in accordance with applicable law. In addition, we may suspend, cancel, add, modify or delete any feature offered in connection with your Card at our sole discretion at any time, with or without cause, and without giving you notice, subject to applicable law. If we cancel your Card, any Available Funds remaining on the Card upon such cancellation after payment for all of your transaction and applicable fees will be returned to you. We may condition reimbursement upon return of the Card. The Card is the property of Domino's GC Inc.
We may assign this agreement to a successor, affiliate, parent or subsidiary at any time without notice to you.
Any notice given by us shall be deemed given when deposited in the United States mail, postage prepaid, addressed to you at the latest address shown on our records.
You will violate our copyright and trademark rights if you purchase or produce coupons books with offers for Domino's Pizza and sell them on eBay.
To fairly resolve any dispute arising between you and Domino's Pizza regarding the use and purchase of any Card, you agree that any claims by either you or Domino's Pizza shall be settled exclusively by binding arbitration governed by the Federal Arbitration Act and administered by the American Arbitration Association under its rules for the resolution of consumer-related disputes or other mutually agreeable procedures. You understand and agree that you will not participate in a class action or class-wide arbitration for any claims covered by these terms and conditions. Purchase or use of the Card constitutes your acceptance of these arbitration terms.
These terms and conditions are governed by the laws of the State of Michigan, USA, excluding choice of law principles. The Domino's Gift Card is issued by Domino's GC Inc., 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48106. For a store nearest you call 1-800-DOMINOS or visit www.dominos.com.
As part of providing you with the Gift Card ("Card") and during activation of the Card we may collect and obtain personal information about you, including:
If you conduct transactions through www.dominos.com, we will collect information about the transactions you engage in while on the website and your other activity on the website. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business. You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.
Domino's Pizza may use the personally identifiable information collected as part of the Gift Card Program primarily for such purposes as:
To process Card transactions, to provide customer service, to process claims for lost or stolen Cards, to develop marketing, to help protect against fraud, and to conduct research and analysis, it's often necessary for us to disclose cardholder and purchaser information to companies that work with us. For example, we may provide certain information to companies, including Domino's franchisees and affiliates that perform business operations or services, including marketing services, on our behalf. Domino's Pizza does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. And we may provide certain cardholder information to others outside of Domino's Pizza in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law.
From time to time we may monitor and/or record telephone calls between you, the purchaser or other cardholders and us to assure the quality of our customer service or as required by applicable law.
Domino's Pizza reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Domino's will post a notice on its homepage and a link to the new policy.
If you have questions about this privacy statement, the information practices of Domino's Pizza or your dealings with our website, please use the link on our Contact Us page.